The Guest Notes Co.
Turning great service into lasting relationships,
one guest at a time.
Our Services
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Design and development of your brand & concept, providing expert advice to help shape and deliver an exceptional customer experience.
We will support you through every stage of your opening. From concept mapping to menu development, communication strategy, operations and more. -
Generation of a transformative strategy adapted to your business needs.
We will help ease your business modification process. Whether your restaurant needs adapting to new consumer behaviour, is switching head chef or is about to go through a remodel. We can advise you and ensure these align with your goals and values. -
Comprehensive analysis of the current state of the customer experience.
We will gather data about reservations, sales, reviews, feedback and all communication channels to understand the business’s performance, the public’s perception of the brand and its reputation.
About Us
The Guest Notes Co. is a hospitality advisory agency founded by Maria Viviani with the vision of helping restaurants thrive through strategy, creativity and genuine guest connection.
We believe that true success in hospitality comes from more than great food and service. It’s about building a strong identity, creating meaningful experiences, and consistently exceeding guest expectations.
Our role is to be a trusted partner to restaurants, offering guidance that turns challenges into opportunities and ideas into lasting results. With a focus on both people and product, we aim to help businesses grow their reputation, nurture loyal teams and customers, and achieve long-term success.
Contact Us
Want to know more about our services? Please send us an email to the address below.
We’d love to hear about your business and how we can help enhance your customer experience.